What is GOAT?
GOAT is the safest way to buy and sell sneakers. Whether you’re looking to buy rare sneakers, discover new ones, or make money by listing sneakers you already own, GOAT is your destination. And with an authentication service, Authenticity guarantee and great customer service, it’s the safest option in the industry.
How does it work?
Sellers list their sneakers for sale on GOAT, while buyers peruse over 25,000 sneakers on the website, iPhone and Android apps. If you purchase sneakers $300 or more, they will be shipped to GOAT for verification prior to being shipped to you. All sneakers are also backed by our Authenticity Guarantee, which allows customers to return any falsely advertised sneakers directly to the company without ever having to deal with the seller.
How do I delete my account?
Simply contact email@example.com and we’ll handle this for you.
How do I contact you?
We’re always here to help. You can contact us by email 24/7 at firstname.lastname@example.org or by phone at 310-299-8211.
Orders, Shipping & Returns
How do I place an order?
Browse sneakers for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your sneakers will be on their way to you.
What payment options do you accept?
We currently accept all major U.S. cards (credit, debit, prepaid and gift cards) that display a Visa, Mastercard, AMEX, Discover or JCB logo for orders within the U.S. All credit transactions are handled by Braintree, a secure payment processing company and subsidiary of PayPal. We also accept PayPal for U.S. and international customers and provide financing through Affirm for orders within the U.S.
What is Affirm and how do I use it?
We’ve partnered with Affirm to offer financing for U.S.-based iOS and web users, so you can get the sneakers you want now and pay later. Simply select Affirm Payment Plan on Checkout, provide basic information and get approved instantly. Pay over 3, 6, or 12 months with rates between 10-30% APR. To learn more about Affirm, visit: https://affirm.com/buy-with-affirm or email email@example.com.
I’m having issues purchasing. What do I do?
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card issuing bank. If you’re still having issues, please email us at firstname.lastname@example.org for additional assistance.
Can I cancel my order?
You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. Simply tap the “Cancel” button on the Orders screen of the app or email email@example.com.
How do I know if the sneakers are real?
We work hard to ensure all shoes sold on GOAT are authentic by carefully reviewing all sellers and their products. You can also rest assured knowing that you’re covered by GOAT’s Authenticity Guarantee, which protects you against fake or falsely advertised sneakers. We also require all sneakers over $300 to be shipped to GOAT for verification by our specialists prior to being shipped to the buyer.
How does the Authenticity Guarantee work?
We strive to be the safest way to buy and sell sneakers. We do this by only accepting sellers with the best reputation, reviewing seller photos and by verifying all sneakers over $300 to ensure their authenticity. However, if you happen to purchase an item that you find to be falsely advertised, we will gladly accept your return.To receive a full refund, you have 3 days to request a return from the date you received your sneakers. Please email firstname.lastname@example.org with your order number to initiate this return.
How much does the Authenticity Guarantee cost?
We want you to feel comfortable when you purchase on GOAT, which is why we offer Authenticity Guarantee at no additional cost to you.
Do you accept returns?
We accept returns on all unworn sneakers that are in the same condition as when you received them.You have 3 days to request a return from the date you received your sneakers. Once we process your return, we will refund you for the amount you paid, less the shipping costs to and from you. To initiate this return, please email email@example.com with your order number.Please note: Returns will not be processed without a Return Label provided by GOAT.Customers are responsible for all shipping fees involved for returning items and the package remains the responsibility of the customer until it is received by GOAT. Once we receive your return, the sneakers will be evaluated before your refund is made.
- Include our Return Label and the Return Item(s) in their original condition
- Item(s) must not be damaged
- Item(s) must be in original condition with tags and packaging included
- Orders must be shipped out within 7 days from receiving your Return Slip
- Exceptions and other conditions will be noted within the item description
- Evaluation process may take up to 7 days from receipt
- GOAT reserves the right to make the final decision on all return cases
How much does shipping cost?
We’ve negotiated great rates through USPS Priority Mail for you. The cost of shipping is $10 to the 48 contiguous states, $15 to Hawaii and Alaska, $30 to Canada, and $40 to everywhere else. Shipments include tracking and insurance, and typically arrive within 5 to 7 days for US and Canada, and 7 to 14 days for international. Please note: international customers are responsible for any additional fees or taxes once shipped.
When will I receive my order?
If you're in the United States, please expect 7-10 business days for your order to get to you. It takes 3-5 business days to get to us, 1 day to authenticate and 3-4 days to ship to you.
I placed an order, but didn’t receive a confirmation email.
If you’re using the iOS or Android app, tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correct. You can also email us at firstname.lastname@example.org for additional assistance.
I never received my order. What do I do?
If you’re using the iOS or Android app, check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where it currently is. If it was delivered and you still have not received your order or if you placed your order through the website, please contact us at email@example.com.
Selling on GOAT
How do I sell on GOAT?
To ensure quality and authentic sneakers, we’re currently only allowing a select group of sellers at this time. We encourage you to request to become a seller on GOAT by tapping on the Sell tab and filling out the required information. We’ll notify you as soon as your request has been approved.
I requested to sell. When will my account be approved?
We appreciate your interest in selling on GOAT. We are currently approving sellers with good reputations in small batches, on a rolling basis. We do this to ensure the app runs smoothly and so we can provide the best possible experience.
What are the commissions for selling on GOAT?
We currently have the lowest fees in the industry at 9.5%, compared to eBay/Paypal at 13% and Flight Club at 20%.
As a seller, do I pay for shipping?
Shipping is paid for by the buyer. Once the sale is confirmed by you, we’ll send you your prepaid, pre-addressed shipping label via email. Please use this to avoid any tracking errors and delays with earnings.
When do sellers get paid?
If your sneakers are sent to GOAT for verification, funds from sales will be available for cash out as soon as your sneakers are verified. If you’re sending your sneakers directly to the buyer, funds will be available as soon as the buyer confirms they received their sneakers.
How do I deposit my earnings from sales?
You have two options: You can either have your funds deposited to your bank account or to your Venmo account. If you’d like to deposit your funds, simply tap the Sell tab on the app, then Cash Out on the top left corner and fill out the required information. Once your Cash Out method is approved and you cash out, the funds will be deposited. Please allow 2-3 business days for processing.
How do I list sneakers for sale?
After your account is approved for selling, you can tap the Sell tab to list your sneakers. Start by searching for SKU, which can be found on the box or inside the sneaker, enter the condition, price and take 7 required photos.
Why are 7 photos required to list?
For your benefit as well as the buyers, we require you to take 7 new photos of the sneakers in various poses through the app. This is to ensure the buyer can see exactly what they are purchasing. We do not allow previously taken photos.
How do I edit my listing?
Tap the Sell tab, then Live Listings to select the sneakers you’d like to edit. Once you’ve selected the sneakers, you will be taken to your listing, where you can edit the size, condition, price, photos and input any defects. Please don’t forget to save your changes.
How can I ensure my sneaker sell?
Share your listing across mobile and web to help your sneakers sell more quickly. Simply tap share after you’ve listed your sneakers, and select from Instagram, Twitter, Facebook, SMS and/or Email.
My sneakers just sold. What do I do next?
Congrats! The first thing you need to do is confirm the order. Then you’ll receive a prepaid, pre-addressed shipping label from GOAT. Please use this to avoid any tracking errors and delays with earnings. Each shipping label has a tracking number connected to the order for us as well as for the buyer to track.
As soon as you receive your shipping label, print it, carefully double box the sneakers, tape the label to the box and drop it off at your local Post Office. Once the package is dropped off, please update the status in the app, so we can notify the buyer.
Note: If your sale is not shipped within 3 days, the buyer has the right to cancel the order.
How do I get my prepaid shipping label?
Your prepaid, pre-addressed shipping label will be sent to you once you have accepted the sale. Please use this to avoid any tracking errors and delays with earnings.
Why am I supposed to ship my sneakers to GOAT?
As part of a limited time offer, all sneakers will be sent to GOAT for verification by our specialists prior to being shipped to the buyer. You will not be charged for this service. In the future, all sneakers sold over $300 will be shipped to GOAT, while sneakers $299 or less will be sent directly to the buyer.
What happens if my sneakers are found to be fake?
If your sneakers do not pass the verification process administered by our specialists, the buyer will be refunded the full amount and you will be invoiced for shipping costs to and from GOAT.